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Our warranty covers product defects in materials or craftsmanship within 365 days of purchase. The Velvet Caviar warranty does NOT cover: orders placed over 365 days ago, final sale or clearance items, or typical wear and tear damage (yellowing, scratches, dents, etc.). Products within warranty will be replaced or exchanged with a product of equal value.

Orders are shipped via USPS & DHL from our Salt Lake City, Utah facility on the next 1-2 business days. Shipping rates and estimated delivery times are as follows:

United States
Standard USPS 3-7 day Shipping = $6
Priority USPS 1-3 day Shipping (USPS) = $12
FREE USPS U.S. Shipping = Orders $50+

Canada
DHL Standard Shipping = $8 USD
FREE DHL Standard Shipping = Orders $60+ USD

Europe & UK
DHL Standard Shipping = $8 USD
FREE DHL Standard Shipping = Orders $60+ USD

Australia
DHL Standard Shipping = $10 USD
FREE DHL Standard Shipping = Orders $80+ USD

Rest of the world:
DHL Standard Shipping = $15 USD
FREE DHL Standard Shipping = Orders $100+ USD

*All prices listed are in USD and may be converted to your local currency based on current exchange rates.

Free returns within 30 days of purchase! Items must be returned unused and in their original packaging. "Sale" and "Clearance" items are not eligible for returns. Returns are free if you’re unsatisfied with your order for any reason, but fees may apply for exchanges due to incorrect sizing. You can automatically request a return label through our returns portal. Please allow 5–10 business days for your return to be processed.